Shipping and Delivery
How long does shipping take?
Shipping within Germany takes 2-5 business days. In some cases, there may be occasional delays, but these will not last longer than 1 week.
How do I track my package?
We will provide you with a tracking number that you can use to track your shipment.
What happens if my package has not arrived?
If your package has not arrived after 7 days, please feel free to contact us at info@myaurelia.com. We will personally take care of your request.
How much are the shipping costs?
Within Germany: €3.90 shipping costs, free from €49
Returns and Refunds
Which items can I return?
You may return all jewelry items in their original packaging and original condition without giving a reason. Excluded from this policy are: earrings and stud earrings.
Can I return my order?
Yes, you can return the package within 30 days in its original packaging and condition. The buyer is responsible for the shipping costs. Earrings and stud earrings are excluded.
To which address do I need to return my package?
My Aurelia
Birkenstr. 8, 95111 Rehau
Germany
When will I receive my refund?
As soon as your return has reached us, it will be carefully inspected. If the items are in perfect condition, we will initiate the refund as quickly as possible via the originally selected payment method.
My orders
What can I do if I have received the wrong product?
If you have received an incorrect item, please contact us at info@myaurelia.com. We will arrange the exchange as quickly as possible and send you the correct item.
For the return of the incorrectly delivered item, we will of course provide you with a free return label, which we will send to you by email.
What can I do if my order arrived damaged?
If your piece of jewelry arrives damaged or does not correspond to your order, please contact us via email at info@myaurelia.com. It is best to send us a few photos of the item and the packaging so that we can review the case.
After reviewing it, we will find the appropriate solution together – depending on the situation, you will receive a refund or a new product.
When will I receive my order?
We will ship your order as quickly as possible. As soon as your order has been dispatched, you will receive an email with further information. Delivery times vary depending on your location.
What can I do if I entered my delivery address incorrectly?
Please contact us as soon as possible at info@myaurelia.com and provide your order number and the corrected shipping address.
We will then check whether the change can still be made and update the shipping address accordingly.
Our products
Do the products have a warranty?
Yes, we provide a 1-year warranty against defects in materials and workmanship. Even after this period expires, you are welcome to contact us at any time; we will work together to find a solution.
Does your jewelry tarnish?
No, our jewelry does not discolor. Our pieces are made of high-quality stainless steel and are additionally finished with an 18-karat gold plating.
Is your jewelry waterproof?
Our pieces of jewelry are waterproof and can be worn everyday without any issues. We recommend minimizing contact with water to maintain the longevity and shine of your jewelry.
How do I clean my jewelry?
Gently clean your jewelry with a soft, dry cloth to remove residue and dirt. For more stubborn dirt, you can use a slightly dampened cloth. Avoid aggressive cleaning agents, chemicals, and abrasive materials, as these can damage the surface.
What material is your jewelry made of?
Our jewelry is crafted from high-quality 316L stainless steel and finished with 18K PVD gold plating. The PVD coating ensures an exceptionally durable and long-lasting surface, giving our jewelry its elegant, golden shine.